Who We Are and What This Covers

Neuronglowtech operates from 1F, No. 344, Zhuangjing Road, Xinyi District, Taipei City 110, Taiwan. We provide API and integration testing services to businesses. This policy applies when you visit neuronglowtech.com, contact us for services, or engage with our testing platforms.

We follow Taiwan's Personal Data Protection Act and implement security practices that meet international standards. Your rights matter, and we've built our data practices around respecting them.

Information We Collect

When You Contact Us

If you reach out through our contact form or email info@neuronglowtech.com, we collect:

• Your name and company name
• Email address and phone number
• Information about your testing needs or project requirements
• Any technical details you share about your systems

During Service Delivery

When we work together on API testing projects, we may access:

• API endpoints and integration documentation you provide
• Test credentials and access tokens (stored securely and temporarily)
• System logs relevant to testing activities
• Performance data from testing sessions
• Communication records about project specifications

Website Usage Information

Our website collects basic technical data to function properly: IP addresses, browser types, pages visited, and timestamps. This helps us fix problems and understand which content people find useful.

How We Use Your Information

We're pretty straightforward about this. Your information serves specific purposes:

We don't sell your information. We don't use it for advertising. We don't share it with third parties except when necessary for service delivery or required by law.

How We Protect Your Data

Security isn't just a checkbox for us—it's central to what we do. Here's how we keep information safe:

• Encrypted transmission for all data exchanged with our systems
• Secure storage with access controls limited to authorized personnel
• Regular security audits and vulnerability assessments
• Temporary credential storage with automatic expiration after project completion
• Physical security measures at our Taipei office location
• Staff training on data protection and confidentiality requirements

When we conduct API testing, we follow the principle of least privilege—accessing only the specific systems and data necessary for your project. Test credentials get deleted from our systems within 30 days after project completion unless you request extended storage for ongoing services.

Data Sharing and Third Parties

We keep data sharing minimal. The few situations where we might share information include:

Service Providers

Sometimes we use specialized tools or platforms for testing infrastructure. When we do, we ensure these providers meet strict security standards and sign confidentiality agreements. They're contractually prohibited from using your data for any purpose beyond supporting our services to you.

Legal Requirements

If Taiwan authorities require disclosure through proper legal channels, we'll comply. We'll notify you when legally permitted to do so.

Business Transitions

Should Neuronglowtech merge with or be acquired by another company, your information would transfer as part of that transaction. We'd notify you beforehand and ensure the new entity maintains equivalent privacy protections.

We don't share data with marketing companies, advertising networks, or data brokers. Your project details and system information stay confidential.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights. Here's what you can do and how to exercise these rights:

To exercise any of these rights, email info@neuronglowtech.com or call +886 6208 1278. We'll verify your identity and respond promptly. There's no fee for reasonable requests, though we might charge for excessive or repetitive requests.

Data Retention and Deletion

We don't keep data longer than necessary. Our retention practices work like this:

• Contact inquiries: Retained for 2 years after last communication
• Project documentation: Kept for 3 years after project completion for reference purposes
• Test credentials: Deleted within 30 days of project end unless ongoing service requires retention
• Financial records: Maintained for 5 years per Taiwan tax requirements
• Website logs: Automatically deleted after 90 days

When we delete data, it's permanently removed from active systems. Backup systems may retain copies for an additional 90 days before complete deletion. You can request earlier deletion by contacting us directly.

International Data Transfers

Our operations center in Taiwan, and we primarily store data on servers located in Taiwan or with providers that maintain facilities in Taiwan. Occasionally, testing infrastructure or backup systems may involve servers in other countries.

When data crosses borders, we ensure adequate protection through contractual safeguards and security measures equivalent to Taiwan standards. We avoid storing sensitive project data outside Taiwan whenever possible.

Cookies and Tracking

Our website uses minimal cookies—just essential ones needed for the site to work properly. We don't use advertising cookies or tracking pixels. You can disable cookies in your browser, though some website features might not work correctly.

We don't track you across other websites or build advertising profiles. The technical data we collect serves only to operate and improve our own website.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 16. If you're a parent who believes we've collected information about your child, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy when our practices change or laws require modifications. Material changes get announced on our website and via email to active clients. The "Last Updated" date at the top shows when we made the most recent changes.

Continued use of our services after updates means you accept the revised policy. If you disagree with changes, contact us to discuss options before the new policy takes effect.